Give a suggestion of what employers can do to help employees address the personal impact of emotional labor?
In preparation for this discussion, review the following resources:
Emotional Labor Study at the University of Memphis – https://www.youtube.com/watch?v=jOj-0fm79AA
Job Stress , (1995) – http://library.cqpress.com/cqresearcher/document.php?id=cqresrre1995080400
You may also want to read, “Stress in the Workplace: A costly epidemic – http://fdu.edu/newspubs/magazine/99su/stress.html
There are many stressors in the workplace that affect employees. Emotional stressors are no different. As our economy has moved from a manufacturing to a service-based economy, there are many more workers in a variety of occupational fields that are expected to manage their emotions according to employer demands. Emotional labor refers to a form of emotion regulation that creates a publicly visible facial and bodily display within the workplace. The increasing prevalence of this type of work introduces a new set of stressors in the workplace.
In your initial post:
· Describe examples of emotional labor in the following professions:
· Give a suggestion of what employers can do to help employees address the personal impact of emotional labor?
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