Develop a training manual that will be utilized for training new employees (certified medical administrative assistants [CMAAs]) who join the clinic.
Key Assignment Final Draft
This final draft represents Part 1 and Part 2 of the Key Assignment. You should treat it as a finished document in terms of grammar, formatting, references, all necessary sections, and complete content. There is also a Part 3 to this week’s assignment related to implementing the training of new staff with the completed Training Manual.
Part 1 Tasks (from Week 4)
In this assignment, you will develop a training manual that will be utilized for training new employees (certified medical administrative assistants [CMAAs]) who join the clinic.
Physicians are hiring more CMAAs to help manage the increasing complexities of patient care and practice management, while also helping to implement cost-effectiveness and efficiency. Your responsibilities as a CMAA can be tailored to the needs of the practice. You will manage front-office functions, manage patient flow, and handle a wide range of tasks that have been discussed in the past few weeks. As a CMAA, you may convey clinical information on behalf of the physician and follow clinical protocol when speaking with patients, but you cannot exercise independent medical judgments. You will also help to optimize patient flow, enabling the physician to see more patients with efficiency, all while following your State’s scope of practice and working under the supervision of a licensed physician.
Note: Content from Weeks 1–4 IPs and DBs can be wholly or partially used as necessary to address the specific Key Assignment tasks shown below. You should take into account any instructor feedback from those IPs and DBs.
The project deliverables are as follows:
Course number and name
Project name (“Training Manual”)
The training manual should include the following topics:
Introduction to the health care facility
Explain the mission and services provided by the facility
Explain the type of healthcare delivery model that this facility represents and the difference between this model and that of other facilities in the same region
The organization’s structure
The Practice Management System and other Software Systems
Description of the practice management system
The administrative role of the practice management system
The role of the practice management system in billing and coding
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