Define quality in health care and explain the key principles and characteristics of total quality management and continuous quality improvement in the health care context. In your answer include a brief discussion about how TQM and CQI approaches differ from industry, or business-based, quality management and performance improvement methods. Refer to one of the following industry, or business-based, quality management and performance improvement method;
a) six sigma,
b) lean thinking
c) balanced scorecard in your discussion.
What is meant by the term ’patient safety’? Differentiate between safety in health care and patient safety.In the context of patient safety what is understood by the term risk management and what is its aim? Brieflydiscuss the approaches and/or tools that a health professional is likely to use when completing a riskanalysis, and when thinking about how best to manage a high-risk situation.
Explain what is meant by the term ‘safety culture’ in health care and discuss how it can be measured?
What is the significance of a poor safety culture for health care professionals and patients?
How does clinical governance differ from clinical leadership in the context of quality and safety in healthcare provision? In your discussion include an overview of how professional communication between health professionals can enhance or impair the safety and wellbeing of patients?
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